Almost all grantmakers struggle with figuring out the most effective ways to gather feedback from their grantees. And for those that have mastered the data-gathering piece, understanding how to successfully take that feedback and make changes internally is an even steeper uphill battle.
More than 35 grants managers from around Florida came together online and in person on Thursday, April 17 for a webinar on this topic. The webinar was presented as a joint partnership between the Florida Chapter of the Grants Managers Network (GMN) and the Florida Philanthropic Network (FPN). Three presenters took the stage to explain best practices around gathering feedback and how the responses they have been able to gather through both formal and informal survey methods have had significant impacts on how they operate. Continue reading